📌 Position based at WeWork in Avenue des Canadiens-de-Montréal, Montreal

Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Coordination of reservation requests including eventual book-out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

Preferred experience

So if :

• You are fully fluent English and French
• You have experience/familiarity with North American business culture
• You have an excellent communication and sense of diplomacy
• Hospitality experience desired: front desk, guest relations, or reception is ideal
• You are ease with internet tools including Google Suite, Microsoft Office, Excel etc
• You are dynamic, reactive, and able to prioritize busy workloads

You’ll get :

• Contract: Full time permanent position (CDI)
• fixed compensation variable compensation
• Start: ASAP
• Schedule: Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
• Days off: one month: 2 days during the weekends and the other month: 2 weekdays, depending on the shift
• Location: Montreal
• Remote working 2 days/week after 6 weeks ideally but open to full remote
• The package includes a comprehensive healthcare plan
• Career opportunities in a fast-paced, rapidly growing environment!

Recruitment process

• HR Call Interview
• Language test in English and French
• Interview with Chief Sales Officer